AZ MVD Issues Insurance Suspension Notices in Error

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Arizona MVD has been plagued by wide-scale errors for the last several years since the Department migrated to a new computer system.  The latest problem as reported by for Arizona drivers are notices titled “Action Required Insurance Suspension”, in many cases sent out in error to people who are in fact lawfully insured.  The notices specify the Department’s intent to suspend the person’s vehicle registration as their records do not indicate insurance coverage for the listed vehicle, and goes on to state the person has 15 days to get or provide proof of insurance or receive a license suspension and payment of a $50 reinstatement fee.

The actions to take include:

  1. If you can provide proof of insurance in effect prior to the date of the notice within 15 days, complete the Insurance Update and Vehicle Reinstatement application on AZ MVD Now.
  2. If the vehicle has been sold, transferred, or its lease has ended complete a Sold Notice on AZ MVD Now.
  3. If the vehicle is not being driven or is inoperable complete a De-Insurance Certificate application on AZ MVD Now.
  4. If you did not have insurance in effect on the date of the notice you must then obtain it, and still must complete the Insurance Update and Vehicle Reinstatement application on AZ MVD Now. It is unclear from the notice whether this will still require payment of the $50 suspension reinstatement fee.

If you have received a notice like this and do have current insurance, your first step should be to call your insurance company and verify there is no problem with your coverage.  Ask them to electronically transmit proof of insurance to ADOT.  However, unlike in the past, allegedly MVD customer service may not clear these matters up directly.  Insurance representatives are required to submit proof of insurance electronically, or proof of insurance can be submitted by the customer on AZ MVD Now.  The news story details how the area where you can upload this information is difficult to find for AZ MVD Now users, which may be because it is not located under “Registration”, and none of the displayed sub-headings under any Tab says “upload”.

Even before this difficulty, however, is the hurdle of creating an AZ MVD Now account if you do not already have one.  If you do not want one or do not have a computer, internet service, and a cell phone you will have to visit your local MVD station.

Signing up for an AZ MVD Now Account:

Below is the link where you can sign up for an AZ MVD Now account and a short 4-minute how-to video. You must have access to the email address and cell phone you’ll use for registration as they will send you confirmation codes.  PLEASE BE AWARE, you do NOT have to choose any facial recognition if you don’t want to:

Uploading Proof of Insurance to AZ MVD Now Account:

Once logged into AZ MVD Now, there are a few ways to navigate to the area where you can upload proof of insurance to MVD including:

  1. From the body of the Main Page, find the “Insurance” subheading, click the sub header “Manage Insurance”, then click “Upload Insurance”;
  2. From the top of the Main Page, navigate to the “Other Services” Tab, click the sub header “Manage Insurance”, then click “Upload Insurance”.

If you have already received a similar notice and paid the $50 reinstatement fee even though you did have current insurance on the date of the notice, you may be able to request a refund on AZ MVD Now by navigating to “My Account”, “Refund”, and clicking “New Refund Request”.


Gordon Thompson

For more information about Arizona DUI and criminal law issues please contact Gordon Thompson who has used his experience to write a blog on topics of interest. You can also chat with Gordon about your specific questions.